OFF2000: Cannot Suspend Computer with Windows 2000 Offline Files Open

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This article was previously published under Q257456

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SYMPTOMS

When you edit a document that was made available offline using Windows 2000, you cannot suspend the computer and may receive the following error message:

Windows cannot go on standby because Microsoft Office documents or application components are being accessed from the network. You must close the open documents or exit the application before you can put the computer on standby.

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CAUSE

This behavior occurs under the following conditions:

You are using Windows 2000 offline files.
-and-
One of the following is true:
- You are editing a Microsoft Word or a Microsoft Excel document that has been made available offline.
  -or-
- You are editing a file that is linked to Microsoft Word or a Microsoft Excel document that has been made available offline.

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RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 (http://support.microsoft.com/kb/245025/EN-US/ ) OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

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MORE INFORMATION

For more information about using offline files in Windows 2000, click Start and then click Help. Type offline files on the Search tab, and then click List Topics to view the topics returned.

For more information about suspending your computer in Windows 2000, click Start and then click Help. Type power usage on the Search tab, and then click List Topics to view the topics returned.

Note If you use Windows Vista, you can visit the following Microsoft Web page for help with power consumption and battery life problems:

Fix problems in which power consumption is more than expected or the battery life is short (http://support.microsoft.com/gp/windows_battery_power_settings)

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