Select the product you need help with
You have to wait more than two minutes before you can access mapped drives when you wake a Windows 7-based computer from sleepArticle ID: 2663418 - View products that this article applies to. On This PageSYMPTOMSConsider the following scenario:
An error occurred while reconnecting drive letter: to \\server\share\directory Microsoft Windows Network: The local device name is already in use. This connection has not been restored. drive letter: refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have moved to a different location. An error occurred while reconnecting drive letter: to \\server\share\directory Microsoft Windows Network: The network location cannot be reached. For more information about network troubleshooting, see Windows Help. The connection has not been restored. CAUSEThis issue occurs because the client-side caching (CSC) interface tries to reconnect to the source before the network is actually available. This behavior causes the SMB cache to enter a negative state. In this situation, the CSC interface tries to reconnect to the source on the next 2-minute retry interval. RESOLUTIONHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesTo apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base: 976932
(http://support.microsoft.com/kb/976932/
)
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry informationTo apply the hotfix in this package, you do not have to make any changes to the registry.Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace a previously released hotfix.File informationThe global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.Windows 7 and Windows Server 2008 R2 file information notes
For all supported x86-based versions of Windows 7Collapse this table
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2Collapse this table
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
Additional file informationAdditional file information for Windows 7 and for Windows Server 2008 R2Additional files for all supported x86-based versions of Windows 7Collapse this table
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2Collapse this table
PropertiesArticle ID: 2663418 - Last Review: February 16, 2012 - Revision: 1.0 APPLIES TO
|
Back to the top
