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When you are running System Management Server (SMS) with Remote Control installed, Windows NT may generate the following error message:
Stop 0x0000000A (0x00373039 , 0x00000002, 0x00000001, 0x8010ab20
This error message occurs when the SMS Remote Control driver (Rchelp.sys) overruns a memory buffer during the loading of the driver.
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/236325/EN-US/ )How to Obtain the Latest Systems Management Server 2.0 Service Pack
To work around this issue, remove SMS 2.0 Remote Control. You must remove Remote Control completely; if you simply rename or delete the Rchelp.sys file, SMS reinstalls the file during its regular check of the client once every 30 days.
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 This problem was first corrected in Systems Management Server version 2.0 Service Pack 2.. Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.
The Rchelp.sys file is not necessary on versions of Microsoft Windows NT later than Windows NT 4.0 SP2. Microsoft has confirmed that having the Rchelp.sys file installed on these systems is a problem.
How to Install the Hotfix
How to Manually Install the Hotfix