Telcom Fax 3.0 Fax/Print Service Prevents Adding New Printer

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This article was previously published under Q155568

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SYMPTOMS

When you attempt to add a new printer, you may receive the following error message:

Unable to complete operation.

In addition, all installed printers do not print.

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CAUSE

The Windows NT printing subsystem has completely changed for version 4.0. Print products designed for Windows NT 3.5x do not work or cause unpredictable failures.

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RESOLUTION

Remove Telcom Fax 3.0 from the computer.

Contact the manufacturer of the product for an updated version for Windows NT 4.0 or Windows 2000.

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MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

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