XCLN: Update Not Updating Files in Directories w/Long File Names

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This article was previously published under Q155885

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SYMPTOMS

When running Update.exe for Microsoft Exchange Server Service Pack 3 on a client computer running Windows 95, some files are not updated. Update.exe runs without an error, and states that Setup was completed successfully.

The following are the affected files:

Msspc32.dll
Scanpst.exe
Newprof.exe
Exchng32.exe
Mlshext.dll

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CAUSE

The update program uses the 16-bit version of the API to locate and read the directory names. This version of the API does not support long file names, and the process cannot find the files to be updated (that is, C:\Program Files\Microsoft Exchange\Exchng32.exe) so they are never copied over the older versions.

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STATUS

Microsoft has confirmed this to be a problem in the Microsoft Exchange clients, version 4.0, listed at the beginning of this article. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 4. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

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APPLIES TO

Microsoft Exchange Client 5.5
Microsoft Schedule+ 97 Standard Edition

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kbbug kbfix kbusage KB155885

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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