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OL97: Imported Fax Numbers May not Work in Outlook
Article ID: 164408 - View products that this article applies to.
This article was previously published under Q164408
When you import data containing Fax numbers into Outlook 97 Contacts, you may experience one of the following situations when you try to use the Fax number:
Outlook does not store the incoming Fax number in the proper format in the Contact record. The format may look correct such as, (123)456-7890, but still not work correctly.
To correct this problem, you must force Outlook to reformat and store the Fax number correctly by editing each Fax number and resaving the Contact. This will cause Outlook to reformat and store the Fax number correctly. See Steps to Correct the Problem, below.
Microsoft has confirmed this to be a problem in Microsoft Outlook 97 for Windows. This problem was corrected in Microsoft Outlook 97 version 8.02 for Windows.
Steps to Correct the ProblemTo reformat and store the Fax number correctly, do the following:
Steps to Reproduce the Problem
For more information on correcting the entire Contact list, please see the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/166333/EN-US/ )OL97: How to Correct Formatting and Parsing of Imported Contacts
Article ID: 164408 - Last Review: January 19, 2007 - Revision: 1.1