Article ID: 168588 - View products that this article applies to.
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In Microsoft Outlook 97 if you set your dialing location to a country other than the United States and then send a fax to a ten-digit telephone number, such as (406) 222-2222, the country code incorrectly resolves to a number other than +1.
This problem occurs due to a Telephony Application Programming Interface (TAPI) problem with Windows NT, version 4.0.
You can work around this problem by explicitly typing the country code in the fax number field. For example, to send a fax to (406) 222-2222 in the United States, type +1(406) 222-2222 in the fax field.
Your profile must include a Fax service in order for fax numbers to appear in your Address Book. For Outlook Contacts use these steps to force the correct country code: