Article ID: 169824 - View products that this article applies to.
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When importing or exporting contacts from one Personal Folder File (.PST file) into another, or when copying or moving contacts, any journal entries on a contact's journal tab are lost.
When the contact is moved from one store to another, its internal identification number changes. This causes the contact to lose the link between it and the journal entry. Journal entries are not stored within the contact, but in the Journal folder. Changing to the journal page of the Contact does a lookup in the Journal folder to find matching journal entries. Since the internal identification number has changed, the lookup does not find anything.
Resolution #1 - Viewing the Journal Entries by ContactAs an alternative to viewing the contact's journal tab, you can view the journal entries by contact in a tabular format and see the same information available on the journal tab. To do this, follow these steps:
Resolution #2 - Adding Instead of Importing a PST FileWhile it is not possible to import, export, copy, or move contacts without the journal entries associated with those contacts being lost, it is possible to retain these journal entries by adding a Personal Folder file to a profile instead of importing it.
Adding a Personal Folder file does not enable you to combine the contacts from one Personal Folder file with another, and may not be a viable solution. Adding a Personal Folder file will result in multiple Contacts folders unless you remove any Personal Folder files you are not using. The steps below describe how to add and remove Personal Folders files.
Steps to Add a Personal Folder FileTo add a Personal Folder file do the following:
Steps to Remove Personal Folder FilesNOTE: To determine which .PST file a Personal Folder service is referencing, click Properties. The Path field will display the file name. After you have noted the file name, Click OK. If this is not the Personal Folder service you want to remove, select a different Personal Folder service and check its properties.
Use the following steps to remove any unwanted Personal Folder files:
Article ID: 169824 - Last Review: October 7, 2013 - Revision: 1.1
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