XCLN: Inbox Assistant Replies to Sender Not Alternate Recipient

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This article was previously published under Q186691

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SYMPTOMS

Inbox Assistant (Rules Wizard in Outlook 98) rules can be created to reply to the sender of a note. However, if the sender of the note is using an Outlook client and sets an alternate recipient with the "Have replies sent to" option, the Inbox Assistant rule will not send the reply to the alternate recipient.

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CAUSE

The Inbox Assistant rule looks at the MAPI properties of the incoming note to determine what address to reply to. The MAPI property used by the rule for replies is the PR_SENDER property, instead of the PR_REPLY_RECIPIENT_NAMES property, which would contain the alternate recipient's address.

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STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

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APPLIES TO

Microsoft Exchange Client 5.5
Microsoft Exchange Client 5.0
Microsoft Exchange Client 4.0
Microsoft Outlook 8.0 Exchange Server Edition for Macintosh
Microsoft Outlook 97 Standard Edition
Microsoft Outlook 98 Standard Edition

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kbbug kbpending KB186691

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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