Apple Macintosh Clients Cannot See Windows NT Server After Upgrading to SP4

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Article ID: 216878 - View products that this article applies to.
This article was previously published under Q216878
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SYMPTOMS

Apple Macintosh clients are unable to attach and view files on the Windows NT Services for Macintosh (SFM) volume. This problem only happens with some network interface cards (NICs) after Windows NT 4.0 is upgraded to Service Pack 4 (SP4). The Intel Ether Express 8/16 is one of the NICs that exhibits this problem. Reverting back to SP3 resolves the problem. And, if there is a Seed Router on the network, the Windows NT Server computer is able to resolve the media access control (MAC) address of the Apple client.

CAUSE

Modifications made to Ndis.sys after SP3 broke functionality in Windows NT Server 4.0, which ignored Apple Macintosh broadcasts.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
  • Windows Service Pack Center -or-

  • 152734 how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

STATUS

Microsoft has confirmed that this is a problem in Windows NT version 4.0. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

Properties

Article ID: 216878 - Last Review: June 11, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Windows NT Server 4.0 Standard Edition
Keywords: 
kbhotfixserver kbqfe kbbug kbfix KB216878

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