Printing in Outlook 98 on Windows NT 4.0 Causes STOP 0x00000001E

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Article ID: 234326 - View products that this article applies to.
This article was previously published under Q234326
This article has been archived. It is offered "as is" and will no longer be updated.
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SYMPTOMS

When you attempt to use the print function in Microsoft Outlook 98 on a computer running Windows NT, your computer may stop responding (hang) and display the following error message:
STOP: 0x00000001E KMODE_EXCEPT_NOT_HANDLE: win32k.sys
(0xC0000005, 0xA00037C4, 0x00000000, 0x00000004)
NOTE: The four parameters in parenthesis may be different on your computer than the ones noted above.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Properties

Article ID: 234326 - Last Review: October 21, 2013 - Revision: 2.2
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT 4.0 Service Pack 1
  • Microsoft Windows NT 4.0 Service Pack 2
  • Microsoft Windows NT 4.0 Service Pack 3
  • Microsoft Windows NT 4.0 Service Pack 4
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • Microsoft Windows NT 4.0 Service Pack 4
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbprint KB234326

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