Works Suite 2000: Setup Errors Occur While Installing Shockwave Files During Encarta Installation

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This article was previously published under Q240011

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SYMPTOMS

When you install Microsoft Encarta from Microsoft Works Suite 2000, you may receive the following error message:

The file 'CBrowser.x32' on Shockwave files
cannot be found.

Insert Shockwave Files in the selected drive,
and click OK.

When you click OK, you may receive the following message

Please insert disk labeled Shockwave Files, and then click OK.

If you click OK, you continue to receive this message. If you then click Close, you receive the following error message

INF Install failure. Reason: user interrupted operation.

but the Encarta installation proceeds and appears to complete successfully.

Encarta starts and appears to runs properly; however, if you attempt to start an InterActivity, you receive a message stating than an essential component is missing, and the InterActivity does not start.

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APPLIES TO

Microsoft Works Suite 2000

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kbbug kbpending KB240011

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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