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Description of the update package for Communications Server 2007 R2, Web Components: September 2010

Article ID: 2400375 - View products that this article applies to.

SUMMARY

This article describes the issue that is fixed in the update package for Microsoft Office Communications Server 2007 R2, Web Components that is dated September 2010.

This article describes the following items about the update package:

The issues that the update package fixes.
The prerequisites for installing the update package.
Whether you must restart the computer after you install the update package.
Whether the update package is replaced by any other update package.
Whether you must make any registry changes.
The files that the update package contains.

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INTRODUCTION

Issues that this update package fixes

This update package fixes the following issues:

2401878
(http://support.microsoft.com/kb/2401878/ )
Changes to the Response Group Service do not take effect after you install the Office Communications Server 2007 R2 cumulative updates that are dated July 2010

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This cumulative update also includes the following previously released updates:

968882
(http://support.microsoft.com/kb/968882/ )
Error message when you open an audit log file for Communications Server 2007 R2: "The process cannot access the log file because is being used any another process"
968880
(http://support.microsoft.com/kb/968880/ )
Response Group Service cannot start if you assign a certificate that has a wildcard in the Subject Name to Communications Server 2007 R2
968878
(http://support.microsoft.com/kb/968878/ )
Response Group Service cannot start if you assign a certificate that has a wildcard in the Subject Name to Communications Server 2007 R2
968911
(http://support.microsoft.com/kb/968911/ )
After you restart the Communications Server 2007 R2 Response Group Service, the service does not send calls to agents
968877
(http://support.microsoft.com/kb/968877/ )
The Communications Server 2007 R2 Response Group Service does not update its list of trusted hosts at run time

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RESOLUTION

Update package information

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Microsoft Download Center

The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image

Download the WebComponents.msp package now.

(http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=b3b02475-150c-41fa-844a-c10a517040f4)

Release Date: September 2010

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591

(http://support.microsoft.com/kb/119591/ )

How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

By contacting support

A supported hotfix is available from Microsoft. However, this hotfix is intended to resolve only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This update package replaces the following update package:

967830

(http://support.microsoft.com/kb/967830/ )

Description of the update package for Communications Server 2007 R2, Web Components: April 2009

Registry information

To use one of the update packages in this package, you do not have to make any changes to the registry.

Update package installation information

To install this update package, install the OCS2007-KB2400375-x64-WebComponents.msp package on computers in your network that are running the following platforms:

Office Communications Server 2007 R2 - Standard Edition
Office Communications Server 2007 R2 - Enterprise Edition Consolidated
Microsoft Office Communications Server 2007 R2 - Enterprise Edition Distributed - Web Components Server

File information

This update package may not contain all the files that you must have to fully update a product to the latest build. This update package contains only the files that you must have to resolve the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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File name	File version	File size	Date	Time	Platform
Microsoft.rtc.acd.clients.dll	3.5.6907.215	71,544	08-Sep-2010	21:40	x86
Microsoft.rtc.acd.clients.ui.dll	3.5.6907.215	46,976	08-Sep-2010	21:40	x86
Microsoft.rtc.acd.common.dll	3.5.6907.215	186,232	08-Sep-2010	21:40	x86
Microsoft.rtc.acd.data.dll	3.5.6907.215	210,800	08-Sep-2010	21:40	x86
Microsoft.rtc.acd.deployment.dll	3.5.6907.215	96,128	08-Sep-2010	21:40	x86
Microsoft.rtc.acd.web.dll	3.5.6907.215	128,880	08-Sep-2010	21:40	x86
Microsoft.rtc.acd.workflow.dll	3.5.6907.215	259,960	08-Sep-2010	21:40	x86
Microsoft.rtc.workflow.dll	3.5.6907.196	513,904	08-Sep-2010	21:40	x86
Deviceupdatehttphandler.dll	3.5.6907.9	59,256	08-Sep-2010	21:40	x86
Lcmanagedtaskhandler.dll	3.5.6907.41	1,062,752	08-Sep-2010	21:40	x86

Removal information

Note This update cannot be uninstalled by using Add or Remove Programs in Control Panel if this is the only update that is applied for Web Components.

When you try to uninstall this update from Add or Remove Programs, you receive the following error message:

Failed to schedule install of IIS Virtual Directories (-2147023728)

When you click OK, you receive the following error message:

Fatal error during Installation

This update for Web Components can only be uninstalled from a command line by using the following command: msixec /i "Absolute PathToWebComponents.msi" MSIPATCHREMOVE="AbsolutePathToWebComponents.msp" SKIPCONFIGUREIIS=1
The following are two examples:

msiexec /i "D:\OCS\ Temp\Deploy.Copy\Setup\WebComponents.msi" MSIPATCHREMOVE="D:\Patches\webcomponents.msp" SKIPCONFIGUREIIS=1
msiexec /i {EE71648B-43AA-4168-85C5-A43410E2ACD6} MSIPATCHREMOVE="AbsolutePathToWebcomponents.msp" SKIPCONFIGUREIIS=1

Sometimes, when you try to uninstall the update package, you are prompted for the source CD. If this behavior occurs, insert the source CD, or provide the path where the source files can be found.

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REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

For more information about the latest updates for Communications Server 2007 R2, click the following article number to view the article in the Microsoft Knowledge Base:

968802

(http://support.microsoft.com/kb/968802/ )

Updates for Communications Server 2007 R2

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