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OL2000: Outlook Stops Responding When You Use Word as Your E-mail Editor

Article ID: 255259 - View products that this article applies to.

This article was previously published under Q255259

SYMPTOMS

When you use Microsoft Word 2000 as your e-mail editor to reply to a specific e-mail message, Outlook 2000 stops responding.

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CAUSE

This problem occurs if the following are true:

The e-mail message contains the Multipurpose Internet Mail Extensions (MIME) Enriched text format, which is a format that Outlook does not fully support.
The e-mail message text ends with a non-space followed by a space or a tab.

When Outlook encounters a MIME format that it does not understand, it treats the text data as Hypertext Markup Language (HTML). If you use Word as your e-mail editor, the incorrect HTML text is sent to Word for interpretation. When Word encounters HTML data that is missing required tags and that ends in the non-space or space character pair, it stops responding.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367

(http://support.microsoft.com/kb/276367/EN-US/ )

OFF2000: How to Obtain the Latest Office 2000 Service Pack

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