Works Suite Error Message: Open Database Connectivity Error

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This article was previously published under Q268191

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SYMPTOMS

When you try to create a mail-merge document in Microsoft Works Suite, you may receive the following error message:

Open Database Connectivity Error
Data Source Name not found and no default driver specified

When you click Details, you may receive the following error message

Microsoft Word
ODBC error: [Microsoft][ODBC Driver Manager]
Data source name not found and no default driver specified
Sql State: IM002
Return Code: SQL_ERRO

and you cannot create the mail-merge document.

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CAUSE

This behavior can occur if all of the following conditions are true:

You did not start Word by using the Works Task Launcher.
Works Suite is installed on a Microsoft Windows 2000-based computer.

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RESOLUTION

To work around this issue, start Word from the Works Task Launcher. When you start Word, the Office Installer automatically starts and updates the Office installation.

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APPLIES TO

Microsoft Works Suite 2003
Microsoft Works Suite 2001

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kbaddin kbbug kberrmsg kbnofix KB268191

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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