Works 6: Portfolio Stops Responding When You Send .rtf File to Blank Document

When you select a group of files in Microsoft Works Portfolio and then you send the group of files to a blank document in Microsoft Word or Works Word Processor, Portfolio unexpectedly quits and the new document does not open.

When the files are sent to a blank document individually, Portfolio does not quit unexpectedly.

This behavior can occur if one of the files in the group you are attempting to send to a blank document is a corrupted Rich Text Format file (.rtf file).

To resolve this behavior, delete the corrupted .rtf file from Works Portfolio.

To delete a file from Works Portfolio, follow these steps:

1. Click the Portfolio icon on your desktop (or start Portfolio in Gallery view from the Works Task Launcher).
2. Click Gallery view.
3. Right-click the corrupted .rtf file.
4. On the shortcut menu, click Delete.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.