Some HP DeskJet 5xx Series Printers Do Not Print Envelopes Correctly

When you decrease the left margin when you are printing envelopes on some Hewlett-Packard (HP) DeskJet 500 series printers, the text is cut off. When you use the default settings, the return address is printed too far from the left.

All documents have an unprintable area on the bottom of the page. Therefore, paper orientation is important for the document to be printed correctly. Microsoft Windows 95 and Microsoft Windows 98 drivers orient the paper to account for the unprintable area, but Windows 2000 mini-drivers do not.

To resolve this issue, use one of the following drivers:

• HP DeskJet 500
• HP DeskJet 500C

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This issue has been reported on the following models:

• HP DeskJet 510
• HP DeskJet 540
• HP DeskJet 550C