ThinkPad Computer May Hang During the Startup Process with a ZIP Drive in the Docking Station

View products that this article applies to.

This article was previously published under Q279757

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SYMPTOMS

When you enable direct memory access (DMA) for the integrated drive electronics (IDE) controller on an IBM ThinkPad docking station and you have an Iomega 250 megabyte (MB) Zip drive in the docking station, your computer may stop responding (hang) during the startup process.

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CAUSE

This problem occurs because there is a there is a problem with the Atapt.sys driver file.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date       Time    Version            Size     File name
   ---------------------------------------------------------
   12/7/2000  08:36p  5.0.2195.3062      85,296   Atapi.sys
   12/19/2000 10:28p  5.0.3315.1000   2,337,040   Shell32.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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