XADM: "Event ID 1088" Is Logged and Store Fails to Mount

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Article ID: 280652 - View products that this article applies to.
This article was previously published under Q280652
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SYMPTOMS

When you attempt to mount message databases on an Exchange 2000 computer, the procedure may fail and the following event ID message may be logged in the Application event log:
Event ID: 1088
Source: MSExchangeIS
Type: Error
Category: General
Description: The information store could not be loaded because the distinguished name (DN) of message database
/O=old_org_name/OU=old_site_name/CN=RECIPIENTS/CN= does not match the DN of directory
/O=new_org_name/OU=new_site_name/CN=RECIPIENTS/CN=.

The database may have been restored to a computer that is in a different organization or site than the original database.

CAUSE

This behavior can occur when you restore the message databases from a server that was upgraded from Exchange Server 5.5, where the Exchange Server 5.5 site name is not "First Administrative Group". To mount stores on an Exchange 2000 computer, the Organization name and the Administrative Group (or Exchange Server 5.5 site) name of the messaging databases must have the same name as the Organization and the Administrative Group in Active Directory. By default, a new installation of Exchange 2000 creates an Administrative Group named "First Administrative Group" in Active Directory.

RESOLUTION

There are two ways to resolve this behavior:
  • Reinstall Exchange 2000 Server, and then rename "First Administrative Group" in Active Directory to be the same as the Administrative Group or Site name of the message database.For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
    271882 XADM: How to Create a First Administrative Group with a Different Name
  • Rename Active Directory objects that exist so that Active Directory objects are the same as what exists on the message database.For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
    273863 XADM: How to Change the legacyExchangeDN Attribute in Native Mode with ADSI Edit

STATUS

This behavior is by design.

Properties

Article ID: 280652 - Last Review: February 27, 2007 - Revision: 3.3
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Exchange Server 5.5 Standard Edition
Keywords: 
kbprb KB280652

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