Computer Crashes When You Try to Restore Microsoft Information Store in Windows 2000

View products that this article applies to.

This article was previously published under Q290998

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SYMPTOMS

When you try to restore Microsoft Information Store on a computer that runs Windows 2000 Server, the Key Management service and the Site Replication service cause the computer to stop responding (crash).

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   28-Feb-2001  12:35  5.0.2195.3312  1,162,512  Ntbackup.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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