Policy-based offline files may not be available offline

View products that this article applies to.

This article was previously published under Q296068

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SYMPTOMS

When you log on to your Windows 2000-based computer while it is disconnected from the network, some or all of your offline files may be missing or unavailable.

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CAUSE

This problem may be the result of one or more of the following conditions or actions:

When files are pinned, they may not be filled immediately. Instead, files may be dependant on logoff synchronizations to fill them if they are not automatically filled while logged on.
A logoff occurs before administrative pinning has completed.
Full synchronization at logoff did not find new files in administrative-pinned folders.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time      Version        Size      File name
   ---------------------------------------------------------
   5/21/2001   01:58p   5.0.2195.3633   238,864   Cscui.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For more information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For more information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

For more information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the following article number to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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