A "Stop error code 0x0000001E (KMODE_EXCEPTION_NOT_HANDLED)" error message appears after you install Sound Blaster Live!Ware

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Article ID: 296895 - View products that this article applies to.
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Symptoms

After you install drivers for Creative Labs Sound Blaster Live!Ware, a prompt asks you to reboot the computer. You may then receive the following error message:
STOP: 0x0000001E KMODE_EXCEPTION_NOT_HANDLED error
The error message may cite Emu10k1f.sys.

Cause

This behavior can occur if the drivers that you installed are outdated or if they are the drivers for Live!Ware 3.0 for Microsoft Windows NT.

Resolution

To resolve this behavior, follow the instructions in the Sound Blaster technical article that deals with this behavior. Visit the Sound Blaster support site at
http://www.soundblaster.com
and search the Sound Blaster database by using the following keywords:
EMU10K1F.SYS "windows 2000" blue-screen

Workaround

To work around this behavior, download and install newer drivers:
  1. At startup, press the F8 key to enter the troubleshooting options menu.
  2. Select Safe mode with command prompt.
  3. Go to the C:\Winnt\System32\ folder, and rename the Ctmm32.dll file, changing the extension to .old (Ctmm32.old).
  4. Restart the computer.
  5. Download and install newer drivers from Sound Blaster.

More information

The Ctmm32.dll file is installed by Creative Labs. It is not a Microsoft file.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendors

Properties

Article ID: 296895 - Last Review: November 2, 2013 - Revision: 5.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbnosurvey kbarchive kb3rdparty kberrmsg kbprb kbsound KB296895

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