Article ID: 298839 - Last Review: January 31, 2007 - Revision: 1.2

Windows Protection Errors After Upgrading to Windows Me

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View products that this article applies to.
This article was previously published under Q298839
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854  (http://support.microsoft.com/kb/315854/EN-US/ ) Windows 98 and Windows Me Error Message Resource Center
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SYMPTOMS

After you upgrade your Microsoft Windows 98-based computer to Microsoft Windows Millennium Edition (Me), the following symptoms may occur:
  • You often receive Windows protection errors.
  • Windows may stop responding (hang) during Startup.
  • Windows may stop responding (hang) while you use your computer.
Your computer may run without errors in Safe mode, but you may experience random errors and system instability during typical use.

A clean boot may or may not run without error.
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CAUSE

This behavior may occur when you have one of the following programs installed on your computer:
  • Panda Antivirus (PAV)
  • McAfee VirusScan
Windows Me is not compatible with Panda Antivirus versions prior to version 6.20 and with some earlier versions of McAfee VirusScan.
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RESOLUTION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

To determine if the anti-virus program is compatible to Windows Me, contact the manufacturer of the program.

To resolve this behavior, uninstall Panda Antivirus or McAfee VirusScan, or upgrade them to versions that are compatible with Windows Me.
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MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact anti-virus program vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416  (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781  (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782  (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

For additional information about using Panda Antivirus with Windows Me, click the article number below to view the article in the Microsoft Knowledge Base:
262733  (http://support.microsoft.com/kb/262733/EN-US/ ) Setup Error When Installing the Panda Antivirus Platinum Program in Windows Millennium
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APPLIES TO
  • Microsoft Windows Millennium Edition
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Keywords: 
kberrmsg kbprb kbwinprotecterr KB298839
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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