Windows 2000 Shuts Down When You Try to Restart Your Computer

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This article was previously published under Q298925

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SYMPTOMS

When you try to restart your computer, your computer may not restart; instead, your computer may shut down.

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If you use the Power Options tool in Control Panel to configure your computer power button for shutdown and an attempt to shutdown your computer is denied by application, your computer does no restart when you click Restart on the Start menu.

Windows 2000 does not reset the Power Policy action after an application denial to a power management request occurs, and because of this, the following restart request is treated as a shut down request.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date        Time     Version         Size        File name
   ---------------------------------------------------------------------         

   5/24/2001   01:32p   5.0.2195.3641   1,685,632   Ntkrnlmp.exe
   5/24/2001   01:32p   5.0.2195.3641   1,685,312   Ntkrnlpa.exe
   5/24/2001   01:33p   5.0.2195.3641   1,705,920   Ntkrpamp.exe
   5/24/2001   01:31p   5.0.2195.3641   1,663,424   Ntoskrnl.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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