Outlook 2002 or Outlook 2000 Address Book does not display all the Contacts in Word

Article ID: 301447 - View products that this article applies to.
This article was previously published under Q301447
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986
(http://support.microsoft.com/kb/256986/EN-US/ )
Description of the Microsoft Windows Registry
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SYMPTOMS

When you click the Address Book icon, and then click Contacts in the Show names from the box in a version of Microsoft Word listed at the beginning of this article, only contacts that have an e-mail address or fax number appear. You do not see the Mailing, Home, or Other radio buttons. If the contacts do not have an e-mail address or fax number, you will see the following message:
There are no items to show in this view.
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CAUSE

This problem can occur if you upgraded to a version of Microsoft Outlook listed at the beginning of this article from a previous version of Microsoft Outlook Internet Mode Only (IMO) mode.
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RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Use the following steps to resolve this problem:
  1. Close both Word and Outlook .
  2. On the Start menu, click Run.
  3. In the Open box, type regedit.
  4. Click OK.
  5. Navigate to the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\8.0\Outlook\Setup
  6. In the right pane, click MailSupport.
  7. Press the DELETE key or click Delete on the Edit menu.
  8. Click Yes in the Confirm Value Delete dialog box.
  9. On the Registry menu, click Exit.
When you restart Word, you can access all of your Outlook Contacts when you click the Address Book icon in Word.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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Properties

Article ID: 301447 - Last Review: July 27, 2006 - Revision: 4.2
APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Word 2002 Standard Edition
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbaddressbook kbcontacts kbbug kbpending KB301447
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