"Stop error code 0x0000001E (KMODE_EXCEPTION_NOT_HANDLED)" loading Adobe Type Manager font driver

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Article ID: 306119
This article was previously published under Q306119
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SYMPTOMS

When the Adobe Type Manager font driver (Atmfd.dll) loads, you may receive the following error message on a blue screen:
STOP 0x0000001E (0xC0000005, 0x00000000, 0x00000000, 0x00000000)
KMODE_EXCEPTION_NOT_HANDLED

CAUSE

This problem can be caused by a synchronization problem in Win32k.sys that occurs when the Atmfd.dll file is loaded.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size       File name
   --------------------------------------------------------
   19-Sep-2001  16:59  5.0.2195.39    234,768  Gdi32.dll
   19-Sep-2001  16:59  5.0.2195.42    708,368  Kernel32.dll
   25-Jun-2001  21:17  3.10.0.103      47,808  User.exe
   19-Sep-2001  16:59  5.0.2195.43    379,664  User32.dll
   19-Sep-2001  16:59  5.0.2195.43    368,400  Userenv.dll
   19-Sep-2001  16:54  5.0.2195.43  1,642,448  Win32k.sys
   29-Aug-2001  18:23  5.0.2195.42    178,448  Winlogon.exe
   19-Sep-2001  16:59  5.0.2195.41    252,176  Winsrv.dll

Uniproc only files

   Date         Time   Version      Size       File name
   --------------------------------------------------------
   19-Sep-2001  17:00  5.0.2195.42    708,368  Kernel32.dll
   19-Sep-2001  17:00  5.0.2195.43  1,642,448  Win32k.sys
   19-Sep-2001  16:59  5.0.2195.41    252,176  Winsrv.dll
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Properties

Article ID: 306119 - Last Review: March 18, 2012 - Revision: 4.0
Keywords: 
kbhotfixserver kbqfe kbbug kbenv kberrmsg kbfix kboswin2000fix kbwin2000presp3fix kbwin2000sp3fix KB306119

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