Disabling NetBT on a Remote Access Connection Causes Communication Problems

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Article ID: 308246 - View products that this article applies to.
This article was previously published under Q308246
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SYMPTOMS

After you disable NetBIOS over TCP/IP (NetBT) on a remote access connection, you may receive the following error message:
System error 53 has occurred. The network path was not found.
You may also receive other error messages when you attempt to connect to network resources on the remote access connection over port 445 (using direct-hosted server message block [SMB] over TCP/IP).

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size    File name
   --------------------------------------------------
   22-Oct-2001  16:58  5.1.2600.17  145 KB  Netbt.sys
				

WORKAROUND

To work around this problem, enable NetBIOS over TCP/IP on the remote access connection.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Properties

Article ID: 308246 - Last Review: September 26, 2005 - Revision: 1.4
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbnetwork kbwinxpsp1fix KB308246

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