Computer with SpeedStep Hangs When It Wakes Up from an S4 State

View products that this article applies to.

This article was previously published under Q311706

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SYMPTOMS

Your laptop computer that supports Intel SpeedStep Technology but that does not support RTC wake-up from S4 (Hibernate) may stop responding (hang) when it resumes from hibernation.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date       Time   Version      Size       File name
   ------------------------------------------------------
   12-Jun-01  17:01  5.1.2600.22  1,842,176  Ntkrnlmp.exe
   12-Jun-01  17:02  5.1.2600.22  1,896,960  Ntkrnlpa.exe
   12-Jun-01  17:02  5.1.2600.22  1,870,336  Ntkrpamp.exe
   12-Jun-01  17:01  5.1.2600.22  1,874,688  Ntoskrnl.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

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