"File Does Not Exist" Error Message When You Try to Open Cached Files When You Are Offline

View products that this article applies to.

This article was previously published under Q312473

SYMPTOMS

When you are offline, the names of some locally cached files may change. If you attempt to open the files when their name is changed, you may receive the following error message:

There was an error opening this document the file does not exist

Back to the top

CAUSE

This problem occurs because offline cashed file names are modified if the file names are nine characters in length and the short file names feature is disabled.

Back to the top

RESOLUTION

Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name
   ------------------------------------------------------
   11-Dec-2001  16:11  5.0.2195.4756  101,136  Cscdll.dll
   11-Dec-2001  16:09  5.0.2195.4756  370,448  Mrxsmb.sys
   05-Nov-2001  17:45  5.0.2195.4595  131,824  Rdbss.sys

Back to the top

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

Back to the top

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 3 (SP3) and Microsoft Windows XP Service Pack 1 (SP1).

Back to the top

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Back to the top