Windows XP Hangs When You Try to Install Programs

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This article was previously published under Q313554

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SYMPTOMS

When you try to install a program from a CD-ROM, Windows XP may stop responding (hang) with an error message on a blue screen.

This issue can occur if you are running a VIA Apollo KT133A chipset and a Creative Sound Blaster Live CD-ROM drive.

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CAUSE

Data corruption occurs during large data transfers from the CD-ROM or DVD drive.

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WORKAROUND

To work around this issue, you can change your CD-ROM or DVD drive from Direct Memory Access (DMA) mode to Processor Input/Output (PIO) mode in Device Manager. Or, you can start your computer in Safe mode and install the program.

For additional information about using Device Manager, click the article number below to view the article in the Microsoft Knowledge Base:

283658 (http://support.microsoft.com/kb/283658/EN-US/ ) HOW TO: Manage Devices in Windows XP

For additional information about starting your computer in Safe mode, click Start, click Help and Support, type safe mode in the Search box, press ENTER, and then click the Start Windows in Safe mode topic.

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