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Windows Fax Does Not Retransmit the Same Page After it Receives a Retrain Negative CommandArticle ID: 314510 - View products that this article applies to. This article was previously published under Q314510 On This PageSYMPTOMS
When you receive a fax from a Windows 2000 or Windows XP-based computer, a partial or complete page may be missing, and this may occur even after the receiving fax sent a retrain negative command.
CAUSE
Windows Fax does not have the ability to retransmit the same page
when it receives a retrain negative command. Fax sends the next page instead of the page it is supposed to send.
RESOLUTIONWindows 2000To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:260910
The English version of this fix should have the following file attributes or later:
(http://support.microsoft.com/kb/260910/EN-US/
)
How to Obtain the Latest Windows 2000 Service Pack
Date Time Version Size File name ------------------------------------------------------- 09-Apr-02 15:09:40 5.0.2195.5562 185,616 Faxt30.dll Windows XPTo resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:322389
(http://support.microsoft.com/kb/322389/EN-US/
)
How to Obtain the Latest Windows XP Service Pack
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 3 (SP3) and Microsoft Windows XP Service Pack 1 (SP1). MORE INFORMATIONFor additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below
to view the article in the Microsoft Knowledge Base:
265173 For additional information about how to install multiple hotfixes with only one reboot, click the article number below
to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/
)
The Datacenter Program and Windows 2000 Datacenter Server Product
296861
(http://support.microsoft.com/kb/296861/EN-US/
)
Use QChain.exe to Install Multiple Hotfixes with One Reboot
PropertiesArticle ID: 314510 - Last Review: January 31, 2007 - Revision: 2.3 APPLIES TO
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