Incorrect Contents Are Displayed in Windows Explorer

Article translations Article translations
Article ID: 314939 - View products that this article applies to.
This article was previously published under Q314939
Expand all | Collapse all

SYMPTOMS

When you view the contents of a CD-ROM in Windows Explorer, you can see the name of the CD-ROM in the left pane, and the folders are displayed in the right pane. However, after you remove the CD-ROM and insert a different CD-ROM, the right pane may still display the folders from the first CD-ROM even though the left pane correctly displays the name of the new CD-ROM.

CAUSE

This problem can occur if you are using Folder view in Windows Explorer. The view may not be automatically refreshed in Folder view in Windows Explorer.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

WORKAROUND

To work around this problem, use either of the following methods:
  • Manually refresh Windows Explorer by pressing F5 or by clicking Refresh on the View menu in Windows Explorer.
  • Do not use Folder view in Windows Explorer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

Properties

Article ID: 314939 - Last Review: May 14, 2007 - Revision: 1.3
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbhotfixserver kbqfe kbbug kbfix kbshell kbui kbwinxpsp1fix KB314939

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com