Article ID: 318411 - Last Review: April 24, 2002 - Revision: 1.0 SCM Microsystems Version of the Iconfig.dll File Causes an Error Message in Windows XPThis article was previously published under Q318411 SYMPTOMS
When you are using an SCM Microsystems product, you may receive the following error message:
Explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
App Name App Version Module Name Module Version Offset ---------------------------------------------------------------- Explorer.exe 6.0.2600.0 Iconfig.dll 4.0.0.3 00001767 CAUSE
This issue may occur if your computer uses the version of the Iconfig.dll file that is provided by some SCM Microsystems products. The Iconfig.dll file that is provided by some SCM Microsystems products is not completely compatible with Windows XP.
RESOLUTION
To resolve this issue, obtain and install the most current Windows Compatibility Update from the Critical Updates section of the following Microsoft Web site:
http://windowsupdate.microsoft.com
(http://windowsupdate.microsoft.com)
MORE INFORMATIONFor additional information about Windows Application Compatibility technology and other updates that may be available to correct issues in third-party software, click the article number below
to view the article in the Microsoft Knowledge Base:
319580
(http://support.microsoft.com/kb/319580/EN-US/
)
Windows XP Application Compatibility Update (April 10, 2002)
For information about how to contact SCM MicroSystems Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:65416
(http://support.microsoft.com/kb/65416/EN-US/
)
Hardware and Software Third-Party Vendor Contact List, A-K The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P 60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z
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