File That Is Larger Than Four Gigabytes Appears to Be Zero Bytes in Windows Explorer

View products that this article applies to.

This article was previously published under Q318484

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SYMPTOMS

When you use Windows Explorer to view the size of a file that is larger than 4 gigabytes (GB), the file size may appear to be zero.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size       File name
   ---------------------------------------------------------
   06-Mar-2002  14:29  5.0.3502.5037  2,338,576  Shell32.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

To reproduce this problem, you must have a file that is larger than 4 GB, and then complete the following steps:

Double-click My Network Places, and then double-click Add Network Place.
Type the network share name that contains the file that is larger than 4 GB, click Next, and then click Finish.
In My Network Places, double-click the network share you just created in step 2.
Click the file that is larger than 4 GB, and note that it appears as a zero-byte file in the Status bar.

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