Device Manager Prints an Incorrect Total/Free Disk Size in the Resource Summary Report

View products that this article applies to.

This article was previously published under Q318690

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SYMPTOMS

When you print the Resource Summary report by using Device Manager, the total and free disk sizes may be incorrect for some of the disk drives. If your disk drive partition is larger than 4 gigabytes (GB), the printed report may show the incorrect total and free size for that disk. If the disk partition is smaller than 4 GB, the printed report shows the correct total and free size for that disk.

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CAUSE

Device Manager is using an incorrect string format to print the large (64-bit) disk sizes.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name
   ------------------------------------------------------
   02-JAN-2002  10:24  5.0.2195.4995  221,456  Devmgr.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For additional information about related topics, click the article numbers below to view the articles in the Microsoft Knowledge Base:

255979 (http://support.microsoft.com/kb/255979/EN-US/ ) How to Save a Device Manager Report to a Text File

308579 (http://support.microsoft.com/kb/308579/EN-US/ ) HOW TO: Print a Device Manager Report in Windows XP

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

For help with common system maintenance tasks in Windows Vista, visit the following Microsoft Web page:

Fix problems with common system maintenance tasks (http://support.microsoft.com/gp/system_maintenance_for_windows)

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