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An Access Violation Occurs in Spoolsv.exe

Article ID: 321623 - View products that this article applies to.

Hotfix Download Available

This article was previously published under Q321623

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SYMPTOMS

You may receive random Dr. Watson error messages (access violations) in Spoolsv.exe.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

Windows 2000

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size    File name
   ------------------------------------------------------
   07-May-2002  11:47  5.0.2195.5745  62,736  Spoolss.dll

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to Obtain the Latest Windows XP Service Pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4. This problem was first corrected in Windows XP Service Pack 1.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861

(http://support.microsoft.com/kb/296861/EN-US/ )

Use QChain.exe to Install Multiple Hotfixes with One Reboot

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