Article ID: 321962 - View products that this article applies to.
This article was previously published under Q321962
When you try to use RealOne Player by Real Networks, your computer may become unstable, or you may receive an error message that is similar to:
If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:
Crash caused in realplay.exe!! RealOne Player has encountered a problem and must be shut down. We apologize for the inconvenience.
App name App version Module name Module version Offset ---------------------------------------------------------------- realplay.exe 126.96.36.1996 rjbdll.dll 188.8.131.522 000ce834
As of May 2, 2002, the latest version of RealOne Player is 7.0 (this is the Gold version). This version corrects problems running RealOne Player on Windows XP.
RealOne Player updates from Real Networks are available from the following Real Networks Web site:
http://www.real.com/player/For additional information about Real Networks, visit the following Real Networks Web site:
http://www.real.com/Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact Real Networks, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(http://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(http://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
Contact us for more help
Connect with Answer Desk for expert help.