You receive an 8004D002 error when you try to schedule a conference by using an authenticated client that does not have a mailbox

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This article was previously published under Q328788

SYMPTOMS

When you try to schedule a conference by using an authenticated client that does not have a mailbox, you receive the following error message from Microsoft Exchange 2000 Conferencing Server:

Server Error Date/Time

The Exchange Conferencing Service encountered a server error.

Please try the following:
Contact your system administrator.
Sending the message Error #8004D002: Unable to schedule the specified conference. Microsoft Exchange 2000

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange 2000 Conferencing Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

833397 (http://support.microsoft.com/kb/833397/ ) How to obtain Exchange 2000 Conferencing Server Service Pack 3

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
26-Aug-2002  06:37  6.0.5771.44       487,936  Xconfmgr.exe     
26-Aug-2002  06:29  6.0.5771.44        57,856  Xwebsched.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange 2000 Conferencing Server Service Pack 3.

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