PostScript print jobs containing Type-1 Multiple Master Metrics fonts are not printed

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Article ID: 329604 - View products that this article applies to.
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SYMPTOMS

When you perform PostScript printing of text that is formatted with Multiple Master Metrics (MMM) fonts, printing seems to stop working completely for Adobe FrameMaker and other non-Adobe programs that do not generate their own PostScript. When the problem occurs, printed pages contain blank areas where text that is formatted with Multiple Master Metrics fonts should appear.

The document appears correctly on the screen; all text appears. Output to non-PostScript devices such as inkjet printers or Winfax devices seems to be correct.

CAUSE

This is a regression in Windows XP Service Pack 1 (SP1) and hotfix Q322842 for Windows 2000. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
322842 A Lock Occurs Between Two Threads of System GDI in Windows 2000

RESOLUTION

Windows XP

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

The following files are available for download from the Microsoft Download Center:

Windows XP Home Edition and Windows XP Professional

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Windows XP 64-Bit
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Release Date: November 2, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   26-Sep-2002  16:45  5.0.2600.1128  1,695,232  Win32k.sys
				

Windows 2000

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

The following files are available for download from the Microsoft Download Center:
All languages:
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Download
Download the 329604 package now.
NEC:
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Download
Download the 329604 package now.
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   25-Sep-2002  18:06  5.0.2195.5265     42,256  Basesrv.dll      
   25-Sep-2002  18:06  5.0.2195.5907    222,992  Gdi32.dll        
   25-Sep-2002  18:06  5.0.2195.6011    708,880  Kernel32.dll     
   25-Sep-2002  18:06  5.0.2195.4733    332,560  Msgina.dll       
   25-Sep-2002  18:06  5.0.2195.6063    380,176  User32.dll       
   25-Sep-2002  18:06  5.0.2195.5968    369,936  Userenv.dll      
   25-Sep-2002  18:04  5.0.2195.6070  1,642,512  Win32k.sys
   12-Sep-2002  19:50  5.0.2195.6056    179,472  Winlogon.exe     
   25-Sep-2002  18:06  5.0.2195.5935    243,472  Winsrv.dll       
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 329604 - Last Review: October 10, 2011 - Revision: 9.0
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server
Keywords: 
kbHotfixServer kbqfe atdownload kbwinxpsp2fix kbshell kbwin2ksp4fix kbbug kbfix kbwinxppresp2fix KB329604

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