A "STOP: 0x0000008E" error message occurs when you change the hardware acceleration setting

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Article ID: 330187 - View products that this article applies to.
This article was previously published under Q330187
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SYMPTOMS

When you try to change the Hardware Acceleration setting in the Display tool in Control Panel from None to Full, you may receive the following Stop error message in Win32k.sys:
STOP: 0x0000008E (c0000005, bf875fc3, f07bcd48, 00000000)
KERNEL_MODE_EXCEPTION_NOT_HANDLED

CAUSE

This issue is caused by a code problem in GDI+ (the graphics device interface for Windows XP).

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   08-Oct-2002  01:15  5.1.2600.1130  1,694,336  Win32k.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Properties

Article ID: 330187 - Last Review: May 14, 2007 - Revision: 2.6
APPLIES TO
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbhotfixserver kbqfe kbwinxpsp2fix kbhardware kberrmsg kbqfe kbbug kbfix kbwinxppresp2fix KB330187

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