Toggling Full-Screen Mode in the Remote Desktop Connection Software Causes an "Out of Memory" Error Message

Article translations Article translations
Article ID: 331964 - View products that this article applies to.
This article was previously published under Q331964
Expand all | Collapse all

On This Page

SYMPTOMS

If you toggle Full-Screen mode in the Remote Desktop Connection (RDP) client software by using the CTRL+ALT+BREAK key combination, the RDP client software leaks memory. The client desktop is not refreshed correctly, or you receive an "Out of Memory" error message. For example, the desktop wallpaper may not be repainted, and icons may not be shown correctly. When you quit the RDP client software, the memory is released and the computer works correctly. You can toggle the view mode from 10 to 70 (or more) times before the problem occurs.

CAUSE

The RDP client software leaks memory when you switch between the session and the desktop. This exhausts system resources.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size     File name
   ------------------------------------------------------
   05-Nov-2002  23:20  5.1.2600.105  503,808  Mstscax.dll

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 95 and Microsoft Windows 98. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

Windows 95 users and Windows 98 users who are experiencing this problem can download the Remote Desktop Connection for Microsoft Windows Server 2003 software or the Microsoft Terminal Services Advanced Client ActiveX control (OCX) to resolve this issue. To download these items, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/technologies/terminalservices/default.mspx#downloads

Properties

Article ID: 331964 - Last Review: October 27, 2006 - Revision: 3.6
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional SP1
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug kbpending KB331964

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com