You receive a "The specified domain either does not exist or could not be contacted" error message when you try to create a mailbox by using the Active Directory Users and Computers snap-in on a Windows 2000-based workstation

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SYMPTOMS

When you try to create a mailbox by using the Active Directory Users and Computers snap-in, you receive the following error message:

The specified domain either does not exist or could not be contacted facility win32 ID no. c007054b Microsoft Active Directory - Exchange Extension.

This problem occurs when the following conditions are true:

You are using the Active Directory Users and Computers snap-in on a Microsoft Windows 2000-based workstation.
The workstation belongs to a Microsoft Windows NT 4.0-based domain.
You are trying to connect to a Windows 2000-based domain.
The Windows 2000-based domain contains a computer that is running Microsoft Exchange 2000 Server.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
03-Dec-2002  03:37  6.0.6375.0         69,632  Ccmproxy.dll     
03-Dec-2002  03:36  6.0.6375.0      8,458,240  Exadmin.dll         
03-Dec-2002  03:37  6.0.6375.0         73,728  Inproxy.dll      
03-Dec-2002  03:37  6.0.6375.0      4,644,864  Maildsmx.dll     
03-Dec-2002  03:37  6.0.6375.0         77,824  Pcproxy.dll      
03-Dec-2002  03:37  6.0.6375.0         94,208  X400prox.dll     
03-Dec-2002  03:37  6.0.6375.0      2,969,600  Mad.exe

Note Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3.

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WORKAROUND

To work around this problem, create the mailbox by using the Active Directory Users and Computers snap-in on the computer that is running Exchange 2000 Server. You can use the snap-in locally or through Terminal Services.

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