Error Messages When You Open or Copy Network Files on Windows XP SP1 Clients That Require SMB Signing

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Article ID: 810907 - View products that this article applies to.
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SYMPTOMS

Client computers that are running Windows XP Service Pack 1 (SP1) and that are configured to require Server Message Block (SMB) signing may drop SMB signing and may have problems communicating over your network. For example, you may experience any of the following symptoms:
  • When you open a Microsoft Office file, it is opened as read-only. You must save the file locally to make changes.
  • You cannot copy files over the network, and network paths are not accepted by any network provider. For example, you may receive the following error message when you try to connect to an SMB share:
    The file or the network path no longer exists.
  • You receive the following error message when you try to open a file on a network share:
    Cannot open the file on network share. Make sure a disk is in the drive you specified.
  • Error messages similar to these may appear in the event log after you apply Group Policy objects (GPOs):
    Event Source: Userenv
    Event Category: None
    Event ID: 1058
    Date: 2/8/2002
    Time: 7:25:40 AM
    User: NT AUTHORITY\SYSTEM
    Computer: COMPUTER
    Description: Windows cannot access the file gpt.ini for GPO CN={31B2F340-016D-11D2-945F-00C04FB984F9},CN=Policies,CN=System,DC=lcds,DC=lab The file must be present at the location \\lcds.lab\Policies\{31B2F340-016D-11D2-945F-00C04FB984F9}
    (Access is denied) Group Policy processing aborted.
    Event Source: SceCli
    Event Category: None
    Event ID: 1030
    Date: 2/8/2002
    Time: 7:30:46 AM
    User: N/A
    Computer: COMPUTER
    Description: Windows cannot query for the list of Group Policy objects. A message that describes the reason for this was previously logged by the policy engine.
    Event Source: Userenv
    Event Category: None
    Event ID: 1058
    Date: 2/8/2002
    Time: 12:30:46 AM
    User: N/A
    Computer: NT AUTHORITY\SYSTEM
    Description: Windows cannot access the file gpt.ini for GPO CN={GUID},CN=Policies,CN=System,DC=DOMAIN,DC=com. The file must be present at the location <\\domain.com\SysVol\domain.com\Policies\{GUID}\gpt.ini>. (Access is denied. ). Group Policy processing aborted.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP Home Edition and Windows XP Professional:
   Date         Time   Version        Size     File name
   ------------------------------------------------------
   18-Dec-2002  16:38  5.1.2600.1152  399,488  Mrxsmb.sys
   18-Dec-2002  16:38  5.1.2600.1152  154,752  Rdbss.sys
Windows XP 64-Bit Edition:
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   18-Dec-2002  16:39  5.1.2600.1152  1,256,064  Mrxsmb.sys
   18-Dec-2002  16:39  5.1.2600.1152    488,704  Rdbss.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Note that the information in this article supersedes the information that was previously available in Microsoft Knowledge Base article 331519. For additional information about related issues, click the following article number to view the article in the Microsoft Knowledge Base:
812937 File Lock or Access Denied Error Message When You Save Files over the Network

Properties

Article ID: 810907 - Last Review: August 29, 2007 - Revision: 4.2
APPLIES TO
  • Microsoft Windows XP 64-Bit Edition SP1
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional SP1
  • Microsoft Windows XP Tablet PC Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbenv kbnetwork kbfilesystems kberrmsg kbqfe kbwinxppresp2fix kbfix kbbug KB810907

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