OL2002: Error Message: Microsoft Outlook Could Not Access the Specified Folder Location

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SYMPTOMS

When you click an Outlook:ID style hyperlink in a Microsoft Outlook 2002 folder home page, instead of the hyperlink target, you receive the following error message:

Unable to display the folder. Microsoft Outlook could not access the specified folder location.

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This problem occurs after you have installed Office XP Service Pack 2 (SP-2) and only with Outlook:ID style hyperlinks. The Outlook:ID hyperlinks are used to reference Tasks, mail folders, and other Outlook components.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix should have the following file attributes or later:

   Date           Time  Version    Size       File name     
   -------------------------------------------------------
   14-Mar-2003  22:29                  3,128,508  Outlook.msp
   15-Mar-2003  04:28                  6,984,168  Outlookff.msp
   15-Mar-2003  00:50                  3,207,876  Outlookop.msp

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date           Time  Version    Size       File name     
   -------------------------------------------------------
   19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll     
   09-Jan-2003  22:31  10.0.4907.0       346,696  Exsec32.dll      
   09-Aug-2002  03:22  10.0.4406.0       137,800  Impmail.dll      
   28-Feb-2003  01:56  10.0.5025.0       543,304  Outlcm.dll       
   14-Mar-2003  07:55  10.0.5112.0       100,936  Outlctl.dll      
   11-Oct-2002  22:14  10.0.4608.0        92,744  Outlmime.dll     
   14-Mar-2003  07:55  10.0.5112.0        47,688  Outlook.exe      
   08-Nov-2002  21:47  10.0.4705.0       121,416  Outlph.dll       
   25-Nov-2002  18:50  10.0.4721.0        47,688  Recall.dll

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 (http://support.microsoft.com/kb/325671/EN-US/ ) OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 (http://support.microsoft.com/kb/330537/EN-US/ ) OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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