When you try to install Works Suite 2003, you may receive
the following error message:
Installation wizard was
interrupted.
The installation package could not be opened. Please
contact the application vendor to make sure this is a valid installation
package.
After you close this error message, you receive the
following error message:
Works Suite Setup detected
that there was an error when you tried to install previously.
If you
were forced to reset your computer or turn the power off and on because Setup
stopped responding, most of the time clean booting your computer and attempting
to re-install will fix this problem. Would you like to lean how to clean boot
your computer?
This issue occurs when the Setup program cannot successfully access
the installation files. This issue may be caused by other programs running
on your computer, either in the foreground or in the background.
To resolve this issue, follow these steps:
- Restart Microsoft Windows in clean-boot mode. Each version of Windows has a different clean-boot procedure. From
the following table, click the article that corresponds to your version of
Windows, and then follow the instructions about how to perform a clean-boot procedure:
Collapse this tableExpand this table
| Operating System | Article |
| Windows 98 | 281965
(http://support.microsoft.com/kb/281965/EN-US/
)
How to Troubleshoot Using the Msconfig Utility with Windows 98 |
| Windows Millennium Edition | 267288
(http://support.microsoft.com/kb/267288/EN-US/
)
How to Perform a Clean Boot in Windows Millennium Edition |
| Windows 2000 | 281770
(http://support.microsoft.com/kb/281770/EN-US/
)
How to Perform Clean-Boot Troubleshooting for Windows 2000 |
| Windows XP | 310353
(http://support.microsoft.com/kb/310353/EN-US/
)
How to Perform a Clean Boot in Windows XP |
- After you successfully perform a clean-boot procedure, try to install Works
Suite 2003.
- If you receive a new error message, click one or more of the following
Microsoft Knowledge Base articles to resolve the error:
816505
(http://support.microsoft.com/kb/816505/EN-US/
)
Error Message: "Setup Has Detected Other Programs Running"
247532
(http://support.microsoft.com/kb/247532/EN-US/
)
Works Err Msg: Installer Terminated Prematurely
312365
(http://support.microsoft.com/kb/312365/EN-US/
)
Works Suite 2002: Error 25506 or Error 1311
816273
(http://support.microsoft.com/kb/816273/EN-US/
)
"Setup Is
Unable to Remove Earlier Version" Error Message When You Try to Install Works 7.0 or Works Suite 2003
294670
(http://support.microsoft.com/kb/294670/EN-US/
)
Works Suite: Internal Error 2355 During Installation
270592
(http://support.microsoft.com/kb/270592/EN-US/
)
Setup Is Unable to Register Tasks or Cannot Find the Work Services File
282183
(http://support.microsoft.com/kb/282183/EN-US/
)
Works:
"Error 1327, Invalid Drive" Error Message Occurs During Installation
281716
(http://support.microsoft.com/kb/281716/EN-US/
)
Works: Troubleshooting Installer Error 2735
279625
(http://support.microsoft.com/kb/279625/EN-US/
)
Works: How to Troubleshoot Setup Hanging and Error Messages
248263
(http://support.microsoft.com/kb/248263/EN-US/
)
Error 1305 During Installation
- After you successfully install Works Suite 2003, restart your
computer.
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