FIX: Windows Time Service ignores the local polling interval values in Windows Server 2003 and Windows XP

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Article ID: 823456 - View products that this article applies to.
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SYMPTOMS

If you change the MaxPollInterval and MinPollInterval local polling values for the Microsoft Windows Time service (W32time), the values are ignored and the service always polls at 17 minute intervals.

CAUSE

This problem occurs because the client incorrectly uses the polling interval that it receives from the Network Time Protocol (NTP) server.

RESOLUTION

Windows XP

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 1 (SP1) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version        Size     File name     Platform
   ------------------------------------------------------------------
   27-Aug-2003  16:52  5.1.2600.1265  165,888  W32time.dll
   27-Aug-2003  16:24  5.1.2600.1265  436,224  W32time.dll   IA64
   27-Aug-2003  16:52  5.1.2600.1265  165,888  Ww32time.dll  X86

Windows Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Note The Windows Server 2003 version of this hotfix should be applied to the Windows Time Server in the environment that is experiencing this problem.
   Date         Time   Version      Size     File name     Platform
   ----------------------------------------------------------------
   27-Jun-2003  10:55  5.2.3790.67  221,184  W32time.dll
   27-Jun-2003  10:58  5.2.3790.67  552,960  W32time.dll   IA64
   27-Jun-2003  10:55  5.2.3790.67  221,184  Ww32time.dll  X86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Windows XP This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 823456 - Last Review: December 1, 2007 - Revision: 6.12
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional x64 Edition
Keywords: 
kbautohotfix kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbbug kbfix kbqfe kbwinserv2003presp1fix KB823456

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