1200-dpi PostScript print jobs do not print correctly in Windows XP

Article translations Article translations
Article ID: 834463 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When you try to print a graphic file to a PostScript printer on a Microsoft Windows XP-based computer, some aspects of the print job may not print correctly. For example, the following items may be printed too large, or they may be printed on the wrong part of the page:
  • Transparent text
  • Graphics
  • Bullets
  • Rotated text

CAUSE

This issue may occur if all the following conditions are true:
  • You configure the print job to print at 1200 dots per inch (dpi).
  • You print to a PostScript printer.
  • You print from a program that uses Windows GDI+ technology.

    Note GDI+ is the part of the Windows XP or the Windows Server 2003 operating system that provides two-dimensional vector graphics, imaging, and typography. GDI+ improves on Windows Graphics Device Interface (GDI) by adding new features and by optimizing existing features.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hoffix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 32-bit versions

    Date         Time   Version            Size    File name
   ----------------------------------------------------------
   10-Feb-2004  00:05  5.1.2600.1336     676,864  Sxs.dll          
   02-Feb-2004  13:58  5.1.3102.1337   1,638,400  Gdiplus.dll      
   04-Feb-2004  03:09                        397  Gdiplus.man
   10-Feb-2004  00:06                        605  Gdiplus.man

Windows XP 64-Bit Edition

   Date         Time   Version            Size    File name
   ---------------------------------------------------------------------
   09-Feb-2004  14:59  5.1.2600.1336   2,018,816  Sxs.dll          IA-64
   09-Feb-2004  15:05  5.1.2600.1336     676,864  Wsxs.dll         x86
   09-Feb-2004  14:59  5.1.3102.1337   5,197,824  Gdiplus.dll      IA-64
   09-Feb-2004  14:59                        398  Gdiplus.man
   09-Feb-2004  14:59                        607  Gdiplus.man

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 834463 - Last Review: October 26, 2006 - Revision: 2.5
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbhotfixserver kbwinxpsp2fix kbqfe kbwinxppresp2fix kbfix kbbug KB834463

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com