You cannot remove an attachment from a custom form by using Outlook Web Access in Exchange Server 2003

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SYMPTOMS

When you try to remove an attachment from a custom form by using Microsoft Outlook Web Access (OWA), you receive the following error message:

The page cannot be displayed

There is a problem with the page you are trying to reach and it cannot be displayed.

Please try the following:

Click the Refresh button, or try again later.

HTTP 500.100 - Internal Server Error - Forms Renderer Error
Web Storage System Forms Rendering Engine

Technical Information (for support personnel)

Error Type:

Server Error
HrResolveMimeUrl failed, hr=0x800cce05.
More information:
Microsoft Support

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CAUSE

This problem occurs if the file name of the attachment contains a special character, such as an ampersand (&). For example, you cannot remove an attachment that is named Test&File.txt.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version      Size     File name
   ------------------------------------------------------
   27-Feb-2004  00:54  6.5.6980.72  692,736  Exwform.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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MORE INFORMATION

This hotfix only fixes the problem in OWA custom form items that are created after you apply the hotfix. You will not be able to delete any attachments whose filenames contain special characters that are attached to OWA custom forms that existed before you applied the hotfix. To correct this problem for OWA custom forms that existed before you applied the hotfix, remove the form items, and then re-attach the files.

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