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The formatting operation is unsuccessful when you try to format a DVD-RAM disc as FAT32 after you use InCD 4

Article ID: 836165 - View products that this article applies to.

SYMPTOMS

After you use the InCD 4 program from Ahead Software to delete the contents of a DVD-RAM disc, and then you try to format the disc as FAT32 in Microsoft Windows XP, the formatting operation may be unsuccessful. Additionally, you may receive the following error message:

Windows was unable to complete the format.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP

   Date         Time   Version             Size   File name
   -----------------------------------------------------------
   05-Apr-2004  10:42  5.1.2600.1513      47,616  Cdrom.sys
   05-Apr-2004  11:35  5.1.2600.1513      46,976  Classpnp.sys

Windows XP 64-Bit Edition

   Date         Time   Version             Size   File name
   --------------------------------------------------------------
   05-Apr-2004  10:41  5.1.2600.1513     165,888  Cdrom.sys           IA-64 
   05-Apr-2004  10:42  5.1.2600.1513     151,168  Classpnp.sys        IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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