Article ID: 839826 - View products that this article applies to.
When you deploy Microsoft Office Outlook 2003 in cached mode, you find that a period of very high network usage occurs where all the Outlook clients in your company try to download the whole offline Address Book at the same time.
In Outlook 2003, when you click the arrow next to Send/Receive Status in the Outlook status bar and then click Details, the status bar displays a message that is similar to the following: In the message, file name might be the browse file, the index file, the search file, or another file.
When you deploy Outlook 2003 in cached mode, a company-wide download of a whole copy of the offline Address Book to each Outlook 2003 client may occur for a variety of reasons.
A download of the whole offline Address Book may occur for various reasons. Typically, each Outlook client downloads an offline Address Book .diff file every day. The offline Address Book .diff file contains the updates in the directory for the past 24 hours. The offline Address Book .diff file download is generally very small. Occasionally, an Outlook 2003 client has to download the whole offline Address Book. Outlook 2003 also has to download the whole offline Address Book when Outlook 2003 is first installed. The size of the offline Address Book can be large and depends on the size of the organization. The download can take a long time. If one client downloads the whole offline Address Book, the download typically does not cause much network traffic. However, if an event occurs that causes all Outlook 2003 clients to download the whole offline Address Book, excessive network traffic may occur.
Reasons for a download of the whole offline Address BookThe following changes might trigger a company-wide download of the whole offline Address Book.
Changes to many users in the directoryWhen Outlook 2003 has not downloaded a .diff file for several days, and the sum of the .diff files is greater than 1/8th the size of the whole offline Address Book, Outlook 2003 downloads the whole offline Address Book. If there are many Active Directory objects that have a change to an attribute that is in the offline Address Book, that change may cause the .diff file to be greater than 1/8th the size of the whole offline Address Book. Therefore, all Outlook 2003 clients try to download the offline Address Book.
For example, the following changes might cause the .diff file to be greater than 1/8th the size of the whole offline Address Book:
Changes that cause the offline Address Book indexes to changeIf the parent distinguished name (PDN) table changes, either because there is a new PDN or because a PDN is removed, all Outlook 2003 clients try to download the whole offline Address Book. A parent distinguished name is the part of a domain name in an earlier Exchange format that does not include the final relative distinguished name (also known as RDN). For example, the relative distinguished name /o=org/ou=site/cn=Recipients/cn=bob has a PDN of /o=org/ou=site/cn=Recipients.
The PDN table is the set of all PDNs that are in the directory. They come from the legacyExchangeDN attribute and the proxyAddresses attribute, and they start with the following prefix:
x500:X.500 addresses are only included if they start with /o=Orgname, where Orgname is the name of the local Exchange organization. This means that X.500 addresses for users who migrated from another organization are not included.
You might cause an update to the PDN table and therefore trigger the download of the whole offline Address Book in the following ways:
(http://support.microsoft.com/kb/867623/ )Throttling full offline Address Book downloads to limit the effect on a LAN in Exchange Server 2003